Privacy Policy

Information We Collect

We collect information that is necessary to provide you with a safe, personalised, and compliant gaming experience. This includes personal data you give us directly, such as your full name, date of birth, residential address, email address, telephone number and payment details when you register an account or make a transaction.

We also automatically collect technical information when you use our site. This may include your IP address, browser type and version, operating system, pages visited, time spent on each page, and referral sources. In line with our legal obligations under gambling regulations, we may also verify your identity and age using third-party services.

How We Use Your Information

Your personal data is used for several lawful purposes. Primarily, we process it to create and manage your gaming account, process deposits and withdrawals, provide customer support, and improve our services. We also use the information to meet our regulatory responsibilities, including age verification, fraud prevention, responsible gambling monitoring, and reporting to licensing authorities where required.

Where you have given us specific consent, we may send you marketing communications about bonuses, promotions and new games that may interest you. You can withdraw this consent at any time.

Sharing and Disclosure of Information

We do not sell your personal data to third parties. However, we may share it with trusted service providers who assist us in operating the website and delivering our services. These include payment processors, identity verification agencies, hosting providers, analytics partners and customer support platforms. All such partners are contractually obliged to keep your information secure and to use it only for the purposes we specify.

We may also disclose your information where we are legally required to do so, for example to comply with a court order, regulatory request from the UK Gambling Commission, or to protect the rights, property and safety of Professor Wins Casino, our customers and the public.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, remember your preferences, analyse site traffic and prevent fraudulent activity. Some cookies are essential for the site to function properly, while others help us understand how you use our services so we can make improvements.

You can manage your cookie preferences through your browser settings or our cookie consent tool. Please note that disabling certain cookies may affect the functionality of the website and your gaming experience.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, misuse or alteration. These include encryption of sensitive information, secure servers, regular security audits and strict access controls. While no system can guarantee complete security, we continuously review our practices to maintain the highest possible standards.

Your Rights

Under applicable data protection law you have several important rights. These include the right to access the personal data we hold about you, to request correction of inaccurate information, and to ask for your data to be erased or for processing to be restricted in certain circumstances. You may also object to processing based on legitimate interests or withdraw consent where we rely on it.

To exercise any of these rights, please contact our support team. We will respond to your request without undue delay and in accordance with legal requirements. You also have the right to lodge a complaint with the Information Commissioner’s Office if you are not satisfied with how we have handled your information.

Retention of Data

We keep your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. This includes retaining certain records for regulatory compliance, fraud prevention and dispute resolution even after your account has been closed.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The revised version will be posted on this page with an updated effective date. We encourage you to review this page periodically so you remain informed about how we protect your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact our customer support team via live chat or by emailing our support address. We are committed to resolving any issues promptly and transparently.

This policy is effective as of April 2025.